Account

Delete your account

It takes about ten seconds, and it's permanent.

In the app

  1. Open Vertly and tap the Me tab.
  2. Scroll to the bottom, past your Game Card and settings.
  3. Tap Delete account, then Delete forever to confirm.

On an older version of Vertly, tap the person button at the top of the Home screen, then Delete account.

Cancel your membership too. Deleting your account does not stop an Apple subscription. Go to iPhone Settings, tap your name, then Subscriptions, then Vertly, and cancel. If you still have one, the app shows a Manage subscription button right in the delete step.

Can't get into the app?

Email vertlyapp@gmail.com from the email address on your account with the subject "Delete my Vertly account". If you used Sign in with Apple and hid your email, tell us that and we'll help you prove it's yours. We delete it and confirm by email, usually within a few days and always within 30.

What gets deleted

  • Your account and sign-in details
  • Your athlete profile and every number in it
  • Your training history, PRs, plan and daily reps
  • Your Bag, cards, sets, streaks and Game Card
  • Your conversation with Coach Cam and its notes about you
  • Direct Line messages
  • Your Crew: links, stamps, games, and reports made by or about you
  • Notification tokens and usage records

Deleting can't be undone. Your dunk clips live on your phone, not with us, so delete the app to remove them too.

What stays

A small set of records with no profile, training or messages in them: usage counters tied to an Apple subscription ID, a scrambled (hashed) email or Apple transaction ID that stops a free week or code from being claimed twice, and the cost record of past AI calls for our books. Apple keeps its own purchase history under Apple's privacy policy. Details are in the Privacy Policy.