Support

How can we help?

Quick answers below. If yours isn't here, email us and a real person writes back.

Getting started

What is Vertly?

A vertical jump coach and a dunk game in one iPhone app. You log honest jumps, collect a card for every dunk you land, climb from your first touch of the net to a 10 foot rim, and get coached by Coach Cam, an AI built on how Cam Hazzard trains.

What do I need?

An iPhone and a hoop. Any rim from 8 to 10 feet works. A gym helps for Full Access lifting plans, but the app asks what equipment you have and builds around it.

Is there an Android or iPad version?

Not yet. Vertly is iPhone only for now.

How old do I have to be?

13 or older.

Who's Hops?

Hops is the guide who shows you around the app the first time. You can replay the tour any time from the Me tab.

Coach Cam

Is Coach Cam actually Cam?

No. Coach Cam is an AI coach built on Cam's training method. It answers the way he coaches, but Cam isn't typing and doesn't review answers before you see them. The app says so before your first question.

What can I ask?

Anything about jumping higher and dunking: how to get your first dunk, how often to jump, how heavy to lift, what to eat around training, how to land a specific dunk. On Full Access it also reads your real logs, so it can tell you what to do today.

What does Coach Cam remember about me?

Short notes, like your goal or that you train on a 9 foot rim. Open the notes in the Coach tab to see every one, and remove anything you want. Coach Chat keeps 6 notes, Full Access keeps 15.

Coach Cam said something wrong.

AI can miss. Don't follow an answer that seems off, and email us what you asked and what it said. We read these and use them to make it better.

Is it medical advice?

No. For pain or an injury, see a doctor or physical therapist. Coach Cam will tell you the same.

Training

How does the plan work?

On Full Access, Coach Cam builds your week from your numbers, your rim, your schedule and your equipment, using Cam's own program as the base. Each week is built from what you logged the week before. You can ask Coach Cam to adjust it any time.

How do I test my vertical?

From Today, tap Log a test. Measure your best touch against your standing reach. Honest numbers only: the whole app reads them.

What are Air Levels?

Clubs for your vertical: 24, 28, 32, 36, 40, 44, 48 and 50 inches. Hit one and the app throws a ceremony. The Air Levels screen shows your line, your climb and what's next.

Which lifts count for PRs?

Back squat, front squat, power clean, RDL, hip thrust, and seated and standing calf raise, at 1, 3, 5 and 10 reps. The rack shows your best single.

Cards and rims

How many dunks are there?

275, in 10 sets, ranked easiest to hardest. Land one and you bag its card.

Do dunks on a lower rim count?

Yes. Every card can be bagged on an 8, 9 or 10 foot rim, and the card shows which. When you land it higher, the same card moves up.

Where do my dunk clips go?

On the back of the card, and only on your phone. Clips are never uploaded, so deleting the app deletes them.

What's Cam's Call?

Every Monday, Cam calls one dunk. It's yours to chase all week, on any rim. Every past call lives in the Case in your Bag.

I haven't dunked yet. Is this for me?

That's exactly who First Flight is for: the steps from touching the net to grabbing the rim to your first dunk.

The Crew

How do I add a friend?

Me tab, switch to Crew, then Add. Standing together? Show your QR and they scan it with their iPhone Camera, and you're both in. Not together? Send your link or six-letter code and you'll let them in when they ask.

A friend sent me a link but I don't have Vertly.

Open the link, get Vertly from the App Store and sign up. The invite waits for you for 7 days.

How do I report or block someone?

Open their Locker, tap the ••• button, then Report or Block. Every report is looked at within 24 hours. Read the Crew Community Rules.

What can my crew see?

Your Game Card, the cards you bag and your rim moves. Never your weight, age, school, location, clips or coach chat.

Memberships

What's free and what's paid?

The game is free, including the Crew and 5 coach questions a week. Coach Chat adds a real coach to ask. Full Access adds your weekly plan and the Weight Room. See Pricing.

How do I cancel?

iPhone Settings, tap your name, then Subscriptions, then Vertly. Or Manage subscription in the app's Me tab.

I paid but don't have my features.

Me tab, then Restore purchases. Still stuck? Email us with the date of the charge.

How do I get a refund?

Apple handles refunds at reportaproblem.apple.com.

I have a code.

Me tab, then Redeem a code. Crew free-week codes open in the App Store.

Account and data

How do I delete my account?

Me tab, scroll to the bottom, Delete account. Full steps. Remember to cancel any membership with Apple too.

I forgot my password.

Email us from the address on your account and we'll get you back in. Signing in with Apple avoids passwords entirely.

Do you sell my data?

Never. No ads, no tracking. Read the Privacy Policy.

New phone?

Sign in with the same account and your progress comes with you. Clips stay on the old phone.

Contact

Talk to a person

Email

Bugs, billing, account help, Crew problems, or an idea for the app.

vertlyapp@gmail.com

Something unsafe?

Report it in the app first so it's hidden for you right away. Every report is looked at within 24 hours. In an emergency, call 911. If you're struggling, call or text 988.

Safety at Vertly

Vertly is made by Cam Hazzard in Texas, USA. Help us help you faster: include your first name in the app and your iPhone model.